Desktop Solutions

At Gemini Total Solutions, we understand that there are a lot of steps between placing an order for a system and getting an end-user fully productive on that system. We strive to make both large and small scale deployments as timely, cost efficient, and "worry free" as possible by offering a comprehensive suite of services. Using these services as "building blocks", Gemini Total Solutions creates client-specific installation programs that get technology into the hands of the end-user as quickly and efficiently as possible. Services include:

  • PC/Laptop and peripheral procurement
  • Product warehousing and picking to ship complete orders
  • Software image (load set) development
  • Hardware configuration and software loading
  • System burn-in, testing, and asset management
  • End-user scheduling / third party vendor coordination
  • Just-In-Time delivery to final end-user location
  • Expert on-site installation and integration services

Service and Support

Gemini Total Solutions service and support teams are highly certified and skilled in all aspects of hardware, software and network support. Gemini Total Solutions maintains up-to-date service authorizations will all major manufacturers and consistently scores in the top tier of these manufacturer's service excellence programs.

The key to Gemini Total Solutions success in this area is the focus we place on "returning a unit to use" as opposed to simply repairing a failed component. When our service personnel leave, the unit works the way it did before the problem occurred and the end-user is restored to full, if not better, productivity. Services include:

  • Hardware break/fix support
  • Warranty and non-warranty support
  • Desktop and network support
  • Guaranteed response time support contracts
  • Staff augmentation
  • Outsourcing solutions
  • Creating Positive Outcomes for Future Generations
  • Start Thinking Different
  • We Accept MasterCard, Visa, and American Express

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